Shipping policy

At Cleverlychosen, we believe thoughtful gifting begins with careful selection. Every item in our collection is chosen with intention ā€” designed to bring warmth, meaning, and joy to everyday moments and special occasions alike.

OUR SHIPPING PHILOSOPHY

To reduce unnecessary waste and keep our prices fair, many of our products are shipped from our fulfillment centers which specialize in handling quality craftsmanship and home dƩcor. This allows us to offer beautifully designed pieces with efficient delivery speed.

This approach allows us to:

  • Provide a diverse range of unique home decor and lifestyle products
  • Maintain affordable pricing by cutting out unnecessary middlemen
  • Ensure strict quality control on every item before it ships

We appreciate your patience ā€” thoughtfully crafted dĆ©cor is worth the wait.

1. PROCESSING TIME & SHIPPING FEE

Every order goes through a careful review to ensure it meets our quality standards before shipment.

Order Processing Time:
Please allowĀ 1ā€“3 business daysĀ for order processing, quality inspection, and packaging.

Peak Seasons:
During holidays or promotional events, processing time may take up toĀ 5 business days.

Shipping Fee:
We offerĀ Standard ShippingĀ for a flat rate ofĀ $5.99Ā (worldwide).

2. ESTIMATED DELIVERY TIMES

Because our products ship from global partner facilities, delivery times may vary slightly depending on your location.

Region Estimated Delivery Time
United States 9 ā€“ 15 Business Days
Canada / UK / Australia 11 ā€“ 16 Business Days
Rest of World 14 ā€“ 18 Business Days

Delivery times are estimates and not guaranteed delivery dates.

We appreciate your understanding ā€” quality products and thoughtful delivery take time.

3. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing yourĀ tracking number.

Tracking Updates:
Please allowĀ 1ā€“3 business daysĀ for tracking information to update after the shipping label is created. If tracking does not show immediate movement, rest assured ā€” your order is on its way.

4. CUSTOMS, DUTIES & TAXES

For international orders, shipments are sentĀ DDU (Delivered Duty Unpaid).

This means:

  • Any customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer.
  • CleverlychosenĀ is not responsible for delays caused by customs clearance processes.

5. ORDER CHANGES & CANCELLATIONS

We work quickly to prepare and ship your order.

If you need toĀ change your shipping address or cancel your order, please contact us atĀ support@cleverlychosenĀ withinĀ 12 hoursĀ of placing your order.

Once processing has begun, we are unable to modify or cancel the shipment.

6. LOST OR DAMAGED PACKAGES

Your satisfaction is our priority.

Damaged Items
If your order arrives damaged, please email us clear photos withinĀ 72 hoursĀ of delivery, and we will arrange a free replacement as soon as possible.

Lost or Stolen Packages
CleverlychosenĀ is not liable for packages that are lost or stolen after the tracking status shows ā€œDelivered.ā€ If your tracking indicates delivery but you cannot locate the package, please check with neighbors and contact the shipping carrier immediately to file a claim.

HongKong plumeria Limited
Email: support@cleverlychosen.com
Address: UNIT 05, 20/F, GLOBAL GATEWAY TOWER, 63 WING HONG STREET, CHEUNG SHA WAN, HONG KONGĀ